Refund Policy

1. Refund Eligibility

To be eligible for a refund, you must contact us within 24 hours of receiving your order. After 24 hours, we are unable to process any refunds or exchanges for your purchase.

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2. Conditions for Refund

In order to qualify for a refund, the following conditions must be met:

• Damaged or Defective Items: If your flowers or products arrived damaged or defective, you must contact us within 24 hours of receiving your order. Please include photographic evidence of the damage, and we will arrange for a replacement or a full refund.

• Incorrect Orders: If you received an incorrect item or a mistake was made in your order, please reach out to us within 24 hours of delivery. We will either send the correct item or issue a refund based on your preference.

• Perishable Items: Due to the perishable nature of our products, refunds for flowers that have been delivered and are in good condition cannot be issued unless they meet the criteria listed above.

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3. Refund Process

To initiate a refund, please contact our customer support team at lilibloommtlgmail.com or +418-313-3821 within 24 hours of receiving your order. Be sure to provide the following information:

• Your order number

• A description of the issue

• Photographic evidence 

Once we receive your request and verify the details, we will process your refund or exchange. Refunds will be issued to the original payment method. Please note that it may take several business days for your refund to appear in your account, depending on your bank or payment provider.

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4. Non-Refundable Items

Some items may not be eligible for refunds, including:

• Custom or personalized products (e.g., custom floral arrangements or engraved items)

• Products marked as non-refundable at the time of purchase

• Products that have been used, altered, or damaged by the customer

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5. Shipping Costs

Shipping costs are non-refundable unless the return is due to a mistake on our part (such as a damaged or incorrect product).